Returns & Exchanges

At AIROSTAR, we strive to ensure that every order is delivered smoothly and to your satisfaction. Below you will find all the information about returns, cancellations, and refunds.

Right of Withdrawal (Returns)

You may return or exchange your order up to 30 days after receipt, provided that the product is undamaged, unused, and, where possible, in its original packaging.

Exchanging a Product

Would you prefer a different size, color, or variant? You can easily exchange your order.

How it works:

• Download the return form and complete it as fully as possible
• Clearly indicate on the form that this is an exchange and note which size, color, or variant you would like to receive
• Include the fully completed return form with your return shipment
• Send the package to our return address; return shipping costs are your responsibility
• Once we have received and processed your return in good order, we will send the new product to you again free of charge, subject to availability

Refunds

Would you prefer not to receive a replacement product? A refund is of course also possible.

How it works:

• Download the return form and complete it as fully as possible
• Clearly indicate that this concerns a refund
• Include the fully completed return form with your return shipment
• Send the package to our return address; return shipping costs are your responsibility
• Once we have received and inspected your return in good order, we will process the refund within 14 business days using the same payment method used to place the order

Important Return Conditions

• Returns and exchanges are possible within 30 days of receipt.
• Products must be undamaged, unused, and in their original condition. Always include the fully completed return form with the return shipment.
• Return shipping costs are your responsibility. In the case of an exchange, you will not pay additional shipping costs for reshipping the replacement product.
• If a product or its packaging is more damaged than necessary to assess the product, this may result in a reduction in value. In that case, we reserve the right to deduct an appropriate amount from the refund.

Large AirTracks and Pallet Shipments

Due to their size and weight, large AirTracks cannot always be returned as standard parcels. In some cases, a return shipment must be coordinated with us in advance, for example when the product was delivered on a pallet.

In that case, please contact us first so that we can determine the appropriate return method together.

Damaged, Defective, or Incorrectly Delivered

Did you receive a damaged product, is your AirTrack not working properly, or is the delivery incorrect? Of course, this is not what we intend.

Please contact us as soon as possible and include clear photos or videos of the problem. This will allow us to assess the situation quickly and find a suitable solution together.

In the event of a suspected manufacturing defect, we may ask you to return the product to us for inspection. If a manufacturing defect is found, we will of course provide an appropriate solution.

Use and Storage of AirTracks

We recommend always using AirTracks on a flat, clean, and dry surface. Before use, carefully check the surface for sharp or hard objects, such as stones, twigs, glass, screws, or other materials that could cause damage.

When using the AirTrack outdoors, we recommend always using a protective underlay. This helps prevent wear, dirt, and damage to the underside of the AirTrack as much as possible.

Do not leave the AirTrack outdoors for extended periods when it is not in use. Prolonged exposure to sunlight, heat, moisture, and changing weather conditions can affect the material. Depending on the circumstances, this may cause the top layer to discolor, become softer, or feel sticky.

After use, store the AirTrack clean and dry, preferably indoors or in a dry, well-ventilated space. We recommend not storing the AirTrack for extended periods in a damp shed, basement, or outdoor area, as moisture and temperature fluctuations can affect the material and bonding.

Damage or wear caused by improper use, prolonged exposure to sunlight, damp storage, sharp objects, or other external influences is not covered by the warranty.

Demo Sale Products

Demo Sale AirTracks are products that do not fully meet our regular visual quality standards. This may include fold lines, slight discoloration, or cosmetic imperfections.

These products are offered at a reduced price. Demo Sale products are not covered by the commercial 5-year warranty.

Have You Not Received a Shipping Confirmation Yet?

Would you like to change or cancel your order? Please contact us as soon as possible.

As long as your order has not yet been processed or shipped, we are happy to explore the possibilities with you. Once an order has entered processing or has been shipped, unfortunately we cannot always guarantee that changes can be made.

Questions?

Are you unsure about a return, exchange, or warranty claim? Please feel free to contact us. We are happy to help.

For further questions, please feel free to contact us at info@myairostar.com or use the contact form on our website.