Have a complaint? We’re here to help.

Complaints Procedure

It may happen that something does not go as planned. If you have a complaint, please let us know by emailing info@airostar.nl or by calling +31 88 58 21 155. We will work with you to find a suitable solution.

If we cannot resolve the issue together, you can submit your dispute for mediation via
WebwinkelKeur’s dispute resolution page.

Our Contact Details

Our team is available on weekdays from 09:00 to 15:00 at +31 88 58 21 155.
Prefer to email? Reach us at info@airostar.nl. We aim to reply within one working day.

Our business address is:
Airostar
Pekstraat 4
8211 AB Lelystad
Netherlands

This address is also our return address.

Please note: We do not have a physical store, so visiting, picking up, or returning items in person is not possible. All orders and returns are handled online and by mail.

Contact form

Fill out the form below and we will get back to you as soon as possible.